Our chinahoki platform and service scope
We operate chinahoki as an online gaming and sportsbook platform. Our core offering spans three categories: slot games with daily and weekly tournament schedules, live-dealer tables with multi-camera studios, and sportsbook markets on football and esports. Each category settles independently — slot tournaments close at specified times, live-dealer games settle based on card or wheel outcomes, and sportsbook markets settle based on official match results.
Our service is available only where local law permits. Users are responsible for verifying that their access and use comply with their own jurisdiction's applicable regulations. We do not offer our services in jurisdictions where online wagering is prohibited by law.
Account holders on chinahoki access all three service categories through a single login and wallet. Your balance is shared across slots, live-dealer games, and sportsbook bets. Deposits and withdrawals process through the same payment method. This unified design means you can move between a Fortune Tiger spin, a live blackjack hand, and a Liga 1 football market without re-authenticating or managing separate accounts.
We maintain live scores, fixture schedules, and settlement records for all markets. Your account history displays every bet placed, every game played, and every withdrawal initiated. This transparency helps you track your activity and resolve any questions about settlement or account status.
Account security and verification on chinahoki
Account opening on chinahoki starts with email verification, KYC documents, and a deposit method. We require your full name, date of birth, and national ID number (KTP). Verification typically completes within one business day. Until verification is approved, you may view our markets and game schedules, but you cannot place bets or withdraw.
We require two-factor authentication (2FA) before your first withdrawal. 2FA sends a time-limited code to your registered phone number when you log in from a new device. This protects your account even if your password is compromised. Enabling 2FA takes two minutes and is strongly recommended before funding your account.
- Password reset: If you forget your password, use the "Forgot Password" link on the login page. We send a reset link to your registered email. Click the link, create a new password, and log in.
- Account recovery: If you suspect unauthorised access, contact our support team immediately. We can temporarily lock your account, verify your identity, and help you regain access.
- Data handling: We store your personal data (name, ID, address, payment details) in encrypted form. We do not share your data with third parties except as required by law or to process your payments and withdrawals.
Deposits, withdrawals, and payment methods on chinahoki
We support six major Indonesia payment methods for deposits and withdrawals: DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet. You can also deposit and withdraw via direct bank transfer from mobile banking, local payment, online payment, or e-wallet. Deposits appear in your chinahoki account within moments. Withdrawals process within one business day to the same payment method you used to deposit.
Our payment processing is handled by licensed third-party providers. We do not hold your payment details directly — they are encrypted and transmitted securely to payment processors. Withdrawal requests are reviewed by our compliance team to ensure they comply with anti-fraud and anti-money-laundering standards.
We at chinahoki settle all markets based on official data — no guesswork, no delays, no exceptions.
Settlement and market integrity on chinahoki
Slot tournaments on chinahoki settle at specified times (daily or weekly, depending on the game). Live-dealer games settle based on card or wheel outcomes recorded in real time. Sportsbook markets settle based on official match results published by the competition organiser (PSSI for Liga 1, PSSI for Piala Indonesia, AFF for Piala AFF, UEFA for Champions League, etc.).
We do not offer guaranteed outcomes on any market. Slot games use certified random-number generators. Live-dealer games use physical cards and wheels. Sportsbook markets settle based on official data, not prediction or opinion. Your account balance reflects only settled outcomes — open bets do not count toward your balance until settlement is confirmed.
If you believe a market has settled incorrectly, contact our support team with details of the bet and the settlement. Our team will investigate using official match data and your account records. We aim to resolve disputes within 24 hours during business hours.
Customer support and service hours on chinahoki
Our support team responds to account questions, settlement disputes, and technical issues via email and in-app chat during business hours. We do not offer customer support, but we maintain consistent response times during our operating window. For urgent issues outside business hours, you can leave a message and we will respond when our team returns.
We maintain a FAQ section covering common questions about account setup, deposits, withdrawals, market settlement, and game rules. Most account issues can be resolved by reviewing the FAQ or contacting support with your account email and a description of the issue.
