chinahoki Terms of Use
These are the terms governing your use of chinahoki. By creating an account and accessing our platform, you agree to these terms. We enforce them uniformly across all users, whether you access chinahoki from Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere in a supported jurisdiction.
Our platform operates slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), and sportsbook markets (Liga 1 Indonesia, Piala AFF, Champions League, esports). Each service category has specific settlement rules, which we outline below. Your account balance is unified across all categories, but market types settle independently according to their own rules.
We provide this service only where local law permits. You are responsible for verifying that your access and participation comply with your jurisdiction's applicable regulations. If our service is prohibited in your location, we cannot accept your account.
Account opening and identity verification on chinahoki
To open an account on chinahoki, you provide your email address, full name, date of birth, and national ID number (KTP). We verify your identity before your account can access our markets or receive deposits. This verification process typically completes within one business day. Until verification is approved, you may view our game schedules and market listings, but you cannot place bets or withdraw.
We require accurate information at account opening. If you provide false or misleading information, we reserve the right to suspend or close your account and forfeit any balance. We do not accept duplicate accounts from the same person. If we detect multiple accounts in your name, we will consolidate or close them.
Once verified, you must enable two-factor authentication (2FA) before your first withdrawal. We send a code to your registered phone number when you log in from a new device. This protects your account from unauthorised access. If you lose access to your phone number, contact our support team immediately to restore 2FA access.
Deposits, withdrawals, and payment methods on chinahoki
We support deposits and withdrawals through six major Indonesia payment methods: DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet. You can also deposit and withdraw via direct bank transfer from mobile banking, local payment, online payment, or e-wallet. Deposits appear in your chinahoki account within moments. Withdrawals process to the same payment method you used to deposit and typically complete within one business day.
Our compliance team reviews withdrawals to ensure they comply with anti-fraud and anti-money-laundering standards. Large or unusual requests may require additional verification, which can extend processing time by 24–48 hours. We will inform you of any holds or additional information we require.
- Minimum and maximum amounts: Deposit and withdrawal minimums and maximums vary by payment method. Your chinahoki account displays these limits when you initiate a transaction.
- Payment processing fees: We do not charge deposit or withdrawal fees. Your bank or payment provider may charge their own fees, which are not controlled by chinahoki.
- Currency: All transactions on chinahoki are in Indonesian Rupiah (IDR). We do not support or convert other currencies.
Slot games, tournaments, and market settlement on chinahoki
Our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) settle each spin independently based on certified random-number generators. We do not offer guaranteed outcomes or fixed bonus amounts. Slot tournaments are scheduled daily or weekly, and scoring is based on aggregate spin outcomes during the tournament window. Tournament participation is optional and separate from your individual balance.
Live-dealer games (blackjack, roulette, baccarat, Dragon Tiger) settle based on card or wheel outcomes recorded in real time. Multi-camera studios broadcast live sessions, and results are determined by physical cards and wheels, not by software. Your bet settles within seconds of the outcome being recorded.
Sportsbook markets on Liga 1 Indonesia, Piala AFF, Champions League, and other tournaments settle based on official match results published by the competition organiser. Settlement typically occurs within one hour of the final whistle. We use official PSSI data for Liga 1 and Piala Indonesia, AFF data for Piala AFF, and UEFA / official league data for international tournaments.
We at chinahoki settle all markets based on official data — no manipulation, no delays, no exceptions.
Bonus terms and promotional offers on chinahoki
We do not advertise fixed bonus amounts or percentage bonuses. Any promotional offer we make is subject to specific terms, which we display before you participate. We do not guarantee bonus payouts or bonus availability. Promotional offers are valid only for new accounts or in specific tournaments, and they may expire or be withdrawn without notice.
If we credit a bonus to your account, that bonus is subject to terms we display at the time of credit. These terms may include a playthrough requirement (a specified number of bets or spins before you can withdraw), a time limit on using the bonus, or restrictions on which games the bonus applies to. We enforce bonus terms consistently across all users.
Dispute resolution and complaints on chinahoki
If you believe a market has settled incorrectly or your account has been charged in error, contact our support team within 30 days of the disputed transaction. Provide your account email, the date and time of the disputed bet or transaction, and a clear description of the issue. Our team will investigate using official match data, payment records, and your account history.
We aim to resolve disputes within 24 hours during business hours. If we determine that a market settled correctly according to our rules and official data, we will explain the settlement to you. If we determine that we made an error, we will correct your account balance.
We do not refund bets on markets that settled correctly, even if you are unsatisfied with the outcome. Unsettled bets may be voided if a market is cancelled due to postponement or abandonment. We will return stakes for voided bets to your account.
Account suspension and closure on chinahoki
We reserve the right to suspend or close any account that violates these terms. Violations include providing false information at opening, attempting to manipulate markets, abusing promotional offers, engaging in illegal activity, or creating multiple accounts. If we suspend your account, you cannot place new bets, but you can request a withdrawal of any remaining balance.
If we close your account due to a violation, we may forfeit any balance as permitted by law. We will inform you of the reason for closure. You may request an explanation by contacting our support team.
Jurisdiction and service availability on chinahoki
We provide this service only where local law permits. Our services are not available in jurisdictions where online gaming or sportsbook wagering is prohibited. You are responsible for verifying that your location permits use of chinahoki. We do not offer our services in jurisdictions where online wagering is forbidden by law.
These terms are governed by the laws applicable in our service jurisdiction. Any dispute arising from your use of chinahoki will be resolved according to the law and procedures applicable in our jurisdiction. You agree to submit to the jurisdiction of our service location for any legal proceedings.
Our chinahoki data handling and security policy
We store your personal information (name, ID, address, payment details) in encrypted form on secure servers. We do not share your personal data with third parties except as required by law or to process your payments and withdrawals. Our payment processors are licensed and regulated providers, and they handle your payment details according to their own privacy policies and security standards.
We maintain records of all bets, spins, deposits, and withdrawals for your account. These records are retained for a minimum of seven years to comply with anti-money-laundering regulations. You can access your account history at any time through your chinahoki dashboard. We use these records to investigate disputes, detect fraud, and ensure compliance with our terms.
If you believe your account has been compromised, contact our support team immediately. We can temporarily lock your account, verify your identity, and help you regain access. If we detect unauthorised transactions on your account, we will investigate and attempt to recover funds on your behalf. We are not liable for losses resulting from your negligence (e.g., sharing your password or leaving your account logged in on a shared device).
Summary of your rights and responsibilities on chinahoki
When you join chinahoki, you accept that we settle markets based on official data and certified random-number generators, with no guarantees of outcomes. You are responsible for verifying that your use of chinahoki complies with your jurisdiction's laws. You must provide accurate information at account opening and maintain the security of your password and 2FA codes.
Our support team is available during business hours to answer questions about account management, settlement, payment methods, and these terms. If you have a complaint or dispute, contact us within 30 days with details of the issue. We will investigate and respond within 24 hours where possible. These terms govern your use of chinahoki and supersede any other agreements or understandings between you and us.