chinahoki Casino & Sportsbook Data Care

This page describes what we collect when you use chinahoki and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, and comply with anti-fraud and anti-money-laundering regulations. We do not sell your data to third parties, and we encrypt all sensitive information in transit and at rest.

Our data practices are governed by Indonesian law and international standards for financial services. When you create an account on chinahoki, you agree to this privacy policy. If you have questions about how we handle your data, you can contact our support team at any time.

We take data protection seriously because your trust is essential to our service. This policy explains what we collect, how we use it, who has access to it, and what rights you have.

What data we collect on chinahoki

We collect your email address, full name, date of birth, and national ID number (KTP) during account registration. We also collect your phone number for two-factor authentication and account recovery. These details are required to verify your identity and comply with Indonesian financial regulations.

When you deposit or withdraw on chinahoki, we collect payment information — your bank account number, e-wallet identifier (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), or card details. We do not store full card numbers; payment processors handle that encryption. We retain only the last four digits and the payment method type for your transaction history.

We collect your IP address, device type, and browser information when you log in. This helps us detect unauthorised access and protect your account. We also log your betting and gaming activity — which markets you view, which games you play, your stakes, and your outcomes. This data helps us settle disputes and comply with regulatory audits.

Account data: Email, name, date of birth, national ID, phone number, address.
Payment data: Bank account or e-wallet identifier, transaction history, deposit and withdrawal amounts.
Activity data: Login times, IP addresses, device information, betting history, game play history, account balance changes.
Communication data: Support tickets, chat messages, email correspondence with our team.

Note: We do not collect your password in plain text. We store only a cryptographic hash that cannot be reversed to reveal your original password.

How we use your data on chinahoki

We use your personal data to verify your identity (KYC), process your deposits and withdrawals, and settle your bets and game outcomes. We also use it to detect fraud, prevent money laundering, and comply with Indonesian financial regulations. Our compliance team reviews large or unusual transactions to ensure they do not violate anti-money-laundering standards.

We use your email and phone number to send account notifications — login alerts, withdrawal confirmations, tournament results, and support responses. We do not send marketing emails unless you opt in. You can disable notifications in your account settings at any time.

We use your activity data to improve our platform — understanding which games are popular, which payment methods users prefer, and where technical issues occur. We also use it to investigate disputes. If you claim a bet settled incorrectly or a withdrawal failed, we review your activity logs to determine what happened.

Third-party processors and data sharing on chinahoki

We share your payment information with licensed payment processors to complete deposits and withdrawals. These processors handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment transactions. We do not control how these processors store your data, but we require them to meet international security standards.

We may share your data with law enforcement or regulatory authorities if required by Indonesian law. We do not voluntarily disclose your information to third parties. We do not sell your data to advertisers, data brokers, or other commercial entities.

Our servers may sit outside Indonesia. Your data may be processed in data centres in Southeast Asia or other regions. We encrypt all data in transit using TLS (Transport Layer Security) and at rest using AES-256 encryption. This means your data is protected even if a server is physically compromised.

We at chinahoki encrypt your sensitive data and limit access to authorised staff only.

chinahoki editorial team

Your rights regarding your data on chinahoki

You have the right to access your personal data. You can download your account information, transaction history, and activity logs from your chinahoki dashboard at any time. You also have the right to correct inaccurate data — if your name or address is wrong, contact our support team and we will update it.

You have the right to request deletion of your data, subject to legal and regulatory requirements. We must retain your account data for at least five years to comply with Indonesian financial regulations. After that period, we will delete your data upon request unless we are required to retain it for legal reasons.

You have the right to object to certain uses of your data. For example, you can disable marketing emails or opt out of activity tracking for platform improvement. However, you cannot opt out of data collection required for account verification, payment processing, or fraud prevention — these are essential to our service.

Cookies and tracking on chinahoki

We use cookies to keep you logged in and to remember your preferences (language, theme, notification settings). These are essential cookies that allow chinahoki to function. We do not use cookies for advertising or third-party tracking.

We use analytics tools to understand how users navigate our platform — which pages are visited most, where users encounter errors, and how long they spend on each section. This data is anonymised and aggregated; we do not track individual users across sessions. You can disable analytics in your browser settings, but this may affect our ability to diagnose technical issues.

Data retention and deletion on chinahoki

We retain your account data for the duration of your account and for at least five years after closure to comply with Indonesian financial regulations. We retain your transaction history for the same period. We retain your activity logs (login times, betting history) for one year, then delete them unless we are investigating a dispute.

If you request account deletion, we will close your account and anonymise your personal data within 30 days. However, we will retain transaction records and activity logs as required by law. We will not use your anonymised data for any purpose other than regulatory compliance.

Contact us about your data on chinahoki

If you have questions about this privacy policy, want to access your data, or believe we have mishandled your information, contact our support team. You can reach us via email or in-app chat during business hours. We will respond to data requests within 14 days.

Our service is available only where local law permits. If you are in a jurisdiction where we do not operate, we cannot process your data or provide access to chinahoki. Users are responsible for verifying that their access and use comply with their own jurisdiction's applicable regulations.